Giora

This project aimed to replace the IDF’s outdated paper-based vehicle enlistment process with a streamlined digital solution. The app enables efficient scanning, photographing, and documentation of civilian vehicles during national emergencies, helping soldiers in the field manage hundreds of cars quickly and accurately.

Role

UX/UI Designer

Project Type

New Product Design

Platform

Mobile App

The Problem

The IDF relied on outdated paper-based processes to enlist and manage civilian vehicles, which often led to information loss, human errors, and inefficiency during emergencies. Without a unified digital system, each unit operated differently, creating inconsistent workflows and communication gaps

Challanges

This project was designed under real pressure. It had to be fast, simple, and reliable. Creating something for soldiers and reservists meant thinking beyond aesthetics, focusing on clarity, efficiency, and real-world use in stressful conditions.

Rapid Design Under Pressure

The app needed to be designed, tested, and deployed fast and ready to deliver real value in an active wartime environment.

Simple for Every User

The interface had to be intuitive enough for all users, including reservists with limited technological experience.

Seamless Unit Synchronization

Different enlistment units needed to work within one unified system to ensure consistency and eliminate data loss.

Research

To design a tool that could truly replace the IDF’s paper-based enlistment process, we first needed to understand the entire workflow. From the moment a civilian vehicle is called up, through its enlistment, inspection, and documentation, all the way until it’s eventually returned to its owner.

We visited enlistment sites to observe how hundreds of vehicles were documented, scanned, and approved under tight conditions. We also conducted interviews with commanders and reservists to understand how documentation, communication, and coordination were managed during these intense operations.

Mapping the Enlistment Workflow

Before any design work began, we needed a clear picture of how the process actually worked. We mapped every stage a vehicle goes through. From its arrival and inspection, through documentation, approval, and eventually the return to its civilian owner.

This end-to-end understanding helped us uncover inefficiencies, clarify responsibilities, and build the foundation for a structured, digital flow that mirrors the real-world process.

Translating Paper Forms into a Digital System

The existing process relied on physical forms filled manually at each station. We studied dozens of these documents to understand the information hierarchy, dependencies, and unique rules for different vehicle types. From there, we designed flexible digital forms that could adapt to each use case without overwhelming the reservists using them in the field.

Personas

Yossi Naim

Vehicle Documentation Officer

Is a reservist with a background of logistics and vehicle management from his military service. Has a wife and kids at home as well as a successful job he put aside for the war.

Goals

Process vehicles quickly and accurately.
Stay organized during busy enlistment days.
Support the mission with minimal confusion.

Pain Points

Unclear or complex digital steps.
Hard to track vehicle status in real time.
Field conditions make data entry difficult.

Testing & Iteration

Because the project was developed during an active wartime period, testing took place directly in the field. We created a WhatsApp group that included the product team, developers, commanders, and reservists using the app in real time. This immediate communication channel allowed us to collect feedback from the field, identifying pain points, usability issues, and technical bugs as they happened.

The app evolved rapidly, with changes made almost daily. Both the design and functionality were continuously refined based on soldier feedback, ensuring the interface was clear, stable, and adapted to real working conditions. This process taught us how valuable real-world iteration can be, especially when speed and accuracy are critical.

High Fidelity Wireframes

Final Design

Filters

Vehicle Info

Home

Serach Drawer

Form

Success Popup

Finish Form

Popup

Takeaways

This project taught me how to design under real pressure. I learned to balance user needs with operational urgency, work closely with military teams, and adapt designs daily based on real-time field feedback. It also strengthened my ability to simplify complex workflows and create intuitive tools that truly serve people in challenging environments.

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